Frequently Asked Questions
Everything you need to know about shopping at The Rock Inn.
What are your standard shipping times?
We process orders within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
What is your return policy?
We offer a 30-day return policy on all unused and unopened items. Simply contact our support team to initiate a return and receive a prepaid shipping label.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.
Do you offer international shipping?
Currently, The Rock Inn ships to customers within North America. We are working on expanding our logistics to support international shipping in the near future.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are the products covered by a warranty?
Yes, all products sold at The Rock Inn come with a standard 1-year manufacturer’s warranty against defects in materials and workmanship.